On 7/27/04 we ran AOL AutoFix (AOL 9.0) to resolve our difficulty connecting to the internet. A month later we received our phone bill; toll calls for internet hookup had been assessed. Our local telephone company indicated they had received numerous complaints similar to ours and could not assist us with the charges; they advised us to contact AOL. AOL insisted only the member can change the access number and we needed to contact our local telephone company. I reiterated that no one here changed the access number to a toll number and was finally given a fax number to send the phone bill to. To verify that AOL AutoFix did in fact add a toll number, I again ran the AOL AutoFix program in the presence of our office assistant. When prompted to select an access number I chose only one number; I was prompted to select at least two access numbers but did not. After the AOL AutoFix program was completed, I restarted the computer and went to the sign-up screen to check access numbers. On that date, 09/01/04, AOL AutoFix did, in fact, add another access number to my Home location and the AutoFix location. The number added was a toll number. I faxed a request for refund to AOL and explained the situation. On 09/17/04 I received a form letter in which AOL repeats their TOS and stresses that only the member can change access numbers and AOL will not compensate for the toll calls. They also advised I contact my local telephone company. I ran AutoFix today and this time only the single access number I selected was added. It appears AOL AutoFix had some problems that have since been cleared up. Any direction regarding resolving this issue would be appreciated!