Users Increasingly Looking To ISPs To Stop Spam

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from the placing-blame dept

Just as the news comes out that many ISPs are hesitant to filter spam, Gartner is showing that a small, but growing, number of users are getting fed up with their ISPs inability to stop spam, and would be willing to switch ISPs to get better spam protection. The problem right now, of course, is that it’s not easy to get good spam filtering without too many false positives. While users say they want better spam filtering, the false positives can be just as big a problem as getting too much spam. Users are able to set up their own spam filters, of course, but they believe it’s their ISPs responsibility. This viewpoint is only going to increase, and users will look to their ISPs to protect them against adware, spyware, phishing, trojans and all other types of attacks as well. ISPs have been taking either an ad hoc or a wait-and-see approach for most of this stuff, but it might make sense for them to start coming up with more comprehensive strategies that really focus on protecting their subscribers – and not just giving lip service to the idea.