It’s NOT the stores that are causing problems – it’s the mid & upper management who have absolutely no clue. I worked at a retail location in slidell, la for about 1 year in which time I saw some of the most ignorant and incompetent management. From the district manager, to the store & ops manager, to sales managers, they had no clue on how to handle employee morale, customer satisfaction, and general common sense on how to “just handle things”. If there sacred circuit city manual didn’t tell them what to do they would often be at a complete loss. The promotion structure is archaic at best – those with the most “time in” get promoted. Which clearly failed – as the store manager could barely iron his shirt, much less deal with customers problems – his attitude was simple that if you had a problem, it was YOUR problem, not ours. So its no surprise to see this news – its the result of poorly executed management decisions at all levels – thus poorly performing employees. I’m very happy I left as I now work as a GM for a mid-size business, if anything I learned what NOT to do as a manager.

I sort of predict both CC and BB “consolidating”, i.e closing, stores before to long. I know people like to “touch, feel, and talk” to real human beings – but why would I buy my 60′ Sony Wega from CC for 4 or 5 grand, when I can get the same one, same warranty, etc. from a authorized dealer online for half the price … I won’t! Most informed consumers don’t shop in these stores for big ticket, aka high profit margin, items – I see these places as a super radioshack.