eFax Not Working for Some for Two Weeks

(Mis)Uses of Technology

from the bad-business dept

Apparently customers of eFax’s “paid for” version of the service have been unable to use it for nearly two weeks. That is ridiculous. How can you run a service that you charge people for and have it simply not work for a period as long as two weeks? Making matters worse, the company hasn’t been very forthcoming with information as to what’s happening. I understand that unforseen problems will show up, but nothing should cause such a service to be down for this long. As a user of eFax’s free service, I’m already looking elsewhere for fax capabilities.